Delfont Macintosh Theatres
Delfont Macintosh Theatres
Delfont Macintosh Theatres
Delfont macintosh Theatres
Delfont macintosh Theatres
Delfont macintosh Theatres
Internal Communcations
Internal Communcations
Internal Communcations
15.01.2024
15.01.2024
15.01.2024
Overview
We were commissioned by Delafont MacIntosh to produce a dynamic training film for their in-house bar team, designed to support consistent service standards across their venues. The aim was to create an engaging and informative piece that reflects the brand’s premium hospitality ethos while remaining clear and accessible for practical staff use. This wasn’t just another training video — it was a brand-aligned production with style, clarity, and impact.
We were commissioned by Delafont MacIntosh to produce a dynamic training film for their in-house bar team, designed to support consistent service standards across their venues. The aim was to create an engaging and informative piece that reflects the brand’s premium hospitality ethos while remaining clear and accessible for practical staff use. This wasn’t just another training video — it was a brand-aligned production with style, clarity, and impact.
TEam
Producer
Robbie Durham
Robbie Durham
Director
Ruairidh Duguid
Ruairidh Duguid
Director of Photography
Tom Pilling
Tom Pilling
Sound
Alan Lewis
Alan Lewis
Editor
Tylan Yalkin
Tylan Yalkin
The story
The film walks viewers through the essentials of bar service at Delafont MacIntosh — from preparation and presentation to guest interaction and technical skill. Rather than relying on dry instruction, we brought the brand’s voice to life by following a day-in-the-life of a bartender, capturing real movements, teamwork, and attention to detail. It highlights not only the how, but also the why behind the brand’s approach to service: precision, pride, and a seamless customer experience.
The film walks viewers through the essentials of bar service at Delafont MacIntosh — from preparation and presentation to guest interaction and technical skill. Rather than relying on dry instruction, we brought the brand’s voice to life by following a day-in-the-life of a bartender, capturing real movements, teamwork, and attention to detail. It highlights not only the how, but also the why behind the brand’s approach to service: precision, pride, and a seamless customer experience.
The film walks viewers through the essentials of bar service at Delafont MacIntosh — from preparation and presentation to guest interaction and technical skill. Rather than relying on dry instruction, we brought the brand’s voice to life by following a day-in-the-life of a bartender, capturing real movements, teamwork, and attention to detail. It highlights not only the how, but also the why behind the brand’s approach to service: precision, pride, and a seamless customer experience.
The details
Shot on location in one of Delafont MacIntosh’s signature venues, the production focused on authenticity and clarity. We used a mix of handheld and stabilised shots to keep the pace fluid while maintaining visual focus on technique and environment. Natural lighting was complemented with controlled fill to maintain a warm, inviting tone. All sequences were choreographed around live service windows to avoid disruption, with clear planning ensuring smooth collaboration between film crew and hospitality staff. The final video strikes a balance between practical instruction and aspirational storytelling — a tool the team can use with confidence and pride.
Shot on location in one of Delafont MacIntosh’s signature venues, the production focused on authenticity and clarity. We used a mix of handheld and stabilised shots to keep the pace fluid while maintaining visual focus on technique and environment. Natural lighting was complemented with controlled fill to maintain a warm, inviting tone. All sequences were choreographed around live service windows to avoid disruption, with clear planning ensuring smooth collaboration between film crew and hospitality staff. The final video strikes a balance between practical instruction and aspirational storytelling — a tool the team can use with confidence and pride.
Shot on location in one of Delafont MacIntosh’s signature venues, the production focused on authenticity and clarity. We used a mix of handheld and stabilised shots to keep the pace fluid while maintaining visual focus on technique and environment. Natural lighting was complemented with controlled fill to maintain a warm, inviting tone. All sequences were choreographed around live service windows to avoid disruption, with clear planning ensuring smooth collaboration between film crew and hospitality staff. The final video strikes a balance between practical instruction and aspirational storytelling — a tool the team can use with confidence and pride.
